18 Oct Maple Lawn Nursing Home receives Excellence in Action Award
Maple Lawn Nursing Home, Inc, was awarded My InnerView’s Excellence in Action award, a national honor recognizing exemplary nursing home quality care and service. The award, which is presented annually, recognizes those nursing homes that have made a commitment to continuous quality improvement and have successfully made quality a priority to better serve their customers’ needs.
“I am proud to congratulate Maple Lawn Nursing Home on their well-deserved recognition,” commented Patti Cullen, CEO/President of Care Providers of Minnesota. “Clearly Maple Lawn Nursing Home demonstrates a commitment to a top goal of our profession—improving the quality of care and quality of life for Minnesota’s elderly citizens.”
My InnerView, a research and quality management company, provides the senior care profession with tools to measure, benchmark, and improve performance. This year’s award was presented to My InnerView customers who completed a resident or family satisfaction survey 2007, had a minimum 30-percent response rate and scored in the top ten percent of qualifying facilities on the question, “What is your recommendation of this facility to others?” in terms of the percent of respondents rating the nursing home as “excellent.”
“I am excited and pleased that our employees have earned this honor,” said Arlan Swanson, Administrator at Maple Lawn Nursing Home. “They provide fine quality care to each individual resident, in a homelike manner, and that is why they have earned this recognition. I am proud of our staff and the are and services they continually offer